Customer Support & Sales/Virtual Assistant/Appointment Setter

Verified

$7/hr

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Outline

Looking for Full-Time work (9 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

10 years of Customer Support excellence and 5 years of proven success as an Appointment Setter/Cold Caller.

Skills & Experience

Skills

Office and Administration > Data Entry 10+ Years

General appointment setter 1-2 Years

General Virtual Assistant 1-2 Years

Real Estate Cold Caller 2-5 Years

Customer Support (Effective Communication, CRM Software Proficiency 10+ Years

Experience highlights

Scheduling Administrator

Wells Instruments and Electrical Serices · May/2024 – Present

Wells Electrical - Scheduling Administrator May 2024- June 2025
Support for day to day operations of the field services team.
Outbound calls for booking appointments/follow up calls or email to confirm bookings.
Maintained accurate and timely records of client interactions.
Communicate clearly and effectively with both internal team members and customers.

Cold Caller

Filipinoworks · January/2022 – Present

Filipinoworks - Real Estate Cold Caller ATS Capital LLC
January 2022- May 2023
Communicated effectively with clients, agents, and other stakeholders via email and phone to provide updates and coordinate tasks.
Conducted outbound calls to prospective clients to generate leads and schedule appointments for acquisition..

Customer Support Associate

Reed Elsevier Shared Services Philippines · August/2017 – Present

Reed Elsevier Shared Services - Customer Service Representative for LexisNexis US
Responded to customer inquiries via phone, email, and chat, providing product support, billing and troubleshooting assistance for LexisNexis software and services.
Maintained accurate records of customer interactions and inquiries using CRM systems, ensuring comprehensive documentation and follow-up on customer cases.

General Virtual Assistant

FTBExchange · May/2015 – Present

FTBExchange - Virtual Assistant for CareConnectMD
May 2015 - July 2017
Responsible for receiving calls and managing email inbox, responding to inquiries, scheduling appointments, and prioritizing urgent messages.
Communicated effectively with clients and team members via email, phone, and messaging platforms to provide updates and coordinate tasks.

Customer Service Representative

Teletech · August/2008 – Present

TELETECH Iloilo - Customer Support Associate for T-Mobile USA
Provided exceptional customer support for telecommunications services, including internet, phone via phone and email.
Effectively resolved an average of 60 customer inquiries per day, maintaining a customer satisfaction rating of 97%.
Collaborated with technical teams to escalate and resolve complex technical issues, ensuring timely resolution and minimal disruption to services.

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