Customer Service Manager | Data Entry Specialist |

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

At Infosys BPM Philippines, I support U.S.-based banking clients by explaining account charges, reconciling statements, negotiating payment arrangements, and processing settlements for delinquent accounts.

I've handled high-volume customer service and technical support work at Convergys, iQor, and Sutherland Global Services, resolving billing, connectivity, device, and internet-service issues while maintaining detailed CRM records.

I also bring customer-facing administrative experience from Al-Banush Club and Aspire Zone, where I managed bookings, coordinated events, supported guests, and handled reports and handovers.

Skills & Experience

Skills

Customer Service Representative 5-10 Years

Customer / CX Support > Email & Chat Management 2-5 Years

Customer / Chat Support 2-5 Years

5-10 Years

Account Management 5-10 Years

Accounting > Accounts Payable > Billing Support 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 5-10 Years

- Customer Service 10+ Years

CRM Systems 5-10 Years

Customer Service > Payment Processing 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Experience highlights

Senior Process Executive

Infosys BPM Philippines · August/2024 – Present

Managed inbound calls for U.S. banking clients on credit/deposit accounts. Analyzed transactions, resolved debt, negotiated settlements, processed payments, and updated CRM with accurate documentation.

Technical Support Representative

Convergys Philippines · June/2016 – Present

Handled high-volume inbound/outbound U.S. customer calls. Troubleshot technical and service issues, escalated complex cases, dispatched field technicians, maintained CRM documentation.

Receptionist

Al-Banush Club · September/2015 – Present

Primary contact for club members. Processed reservations, managed facility bookings, coordinated events and meetings, inspected venues, prepared cash reports.

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