Customer Success Lead/Merchant Processing Coordinator

Verified

$8/hr

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Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I believe my proactive approach and dedication to resolving technical issues would make a positive impact on your company.

Skills & Experience

Skills

Customer Support 10+ Years

Technical support 10+ Years

Billing Specialist 2-5 Years

B2B Support 10+ Years

Merchant Processing 2-5 Years

Experience highlights

Customer Care Specialist / Merchant Processing Coordinator

WellnessLiving Systems Inc · April/2015 – Present

Assist business owner/ staff navigate and setup up the software and hardware based on their requirements
Assist newly boarded business to setup their merchant processing
Investigate reasons for failed transactions
Coordinate with merchant processor additional request from business owner such as adding feautures (Next Day Funding, AMEX processing, Hardware order (swiper/chip and pin reader)

Billing Analyst

Buroserv · September/2013 – Present

Ensure accurate and timely billing for clients.
Manage the billing process, address customer inquiries, reconcile accounts, and identify and resolve billing discrepancies.
Preparing and issuing invoices, tracking accounts receivable, and collaborating with other departments to maintain billing accuracy.

Customer Service

Travel-Dealz · June/2013 – Present

Assist customer with their hotel booking, itinerary and flight schedule.
Timeshare

Technical Support

Vioteck · December/2012 – Present

Assist customer set up their Predictive Dialer/Autodialer (Broadcast)
Voip Issue
Software Installation

Telemarketer

Manifesting My Destiny · September/2012 – Present

Checking if the service delivered is within expected. Follow up paperwork for the clients. E-faxing Requirement: Proven track record in sales. High marks in telephone etiquette, customer service and outbound marketing.

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