Skills
Customer Service ( Seasoned)
5-10 Years
Data Entry (in training)
Less than 6 Months
Experience highlights
Customer Service Representative
Centro Egypt
·
July/2020
–
/
Helps customers with their questions and addresses issues regarding products or services. I am responsible for providing support from start to finish to resolve customer inquiries or concerns.
Theater Manager
Emaar Dubai
·
June/2014
–
Present
Oversees all operational aspects of a theatre, including staff management, financial control, and marketing to ensure smooth operations and attract patrons. Key responsibilities include managing budgets, coordinating productions and staff, marketing shows, ensuring customer satisfaction, maintaining the building and equipment, and handling health and safety compliance. The role requires strong leadership and organizational, to manage diverse teams and promote the theatre's success.
Assistant Restaurant Manager
Kuwait Foods Americana
·
July/2009
–
Present
Supports the Restaurant Manager by overseeing daily operations, ensuring customer satisfaction, managing staff, controlling inventory, and maintaining compliance with health and safety regulations. Key responsibilities include staff training and scheduling, resolving customer complaints, managing food and beverage supplies, and assisting with financial tasks like budgeting and record-keeping to ensure the restaurant's profitability and smooth operation.
Customer Service Representative
Teleperformance
·
January/2008
–
Present
Assigned to handle Telstra account. ( Australian Telecommunications Company) Face and voice of Telstra and be on the floor directly supporting our customers, solving issues or concerns right there and then and provide a seamless customer experience.
Restaurant Manager
Roasters Philippine Inc.
·
January/2001
–
Present
Overseeing daily operations, managing staff schedules and performance, controlling inventory and budgets, maintaining food and safety standards, ensuring customer satisfaction, and handling marketing efforts. The manager acts as a leader, training staff, resolving issues, and optimizing processes to maintain smooth and efficient restaurant operations and a positive work environment.
