I turn messy processes into systems that hold up & cut admin workload 40% across operations

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Postgraduate Degree

English proficiency Native

Professional Summary

I worked as the right hand to different C-level executives and the connective tissue across Product, Sales, Finance, Marketing, CS, and Supply Chain. My scope covers VIP B2B account management, escalation and exception workflows, hardware inventory and supply chain touchpoints, and onboarding for every new ops hire. Sitting under a combined Ops and Marketing org, I also support GTM execution by feeding frontline account insights into launch planning and keeping the operational backend ready when those motions land.

My expertise lies in standing up operations where none exists: converting undocumented processes into scalable SOPs, one-off escalations into repeatable workflows, and new hires into agents who run independently. Grounded in customer service, finance, and e-commerce systems, I bring a service-first, numbers-backed approach to fulfillment accuracy, cross-functional throughput, and GTM readiness in fast-moving B2B SaaS startups.

Skills & Experience

Skills

Process improvement 2-5 Years

E-Commerce > Amazon > Inventory Management 2-5 Years

Logistics Coordination 2-5 Years

Operations & Administrative Management 2-5 Years

Supplier Coordination 2-5 Years

Accounting > Bookkeeping > QuickBooks 2-5 Years

Issue Resolution & Escalation Management 2-5 Years

Human Resources > HR Management > Administrative Works > Operations Management 2-5 Years

Experience highlights

Marketing Operations Manager (GTM & Logistics)

Popl · April/2026 – Present

Oversaw complete inventory and logistics lifecycle for 100+ SKUs across multiple US and international warehouses. Coordinated suppliers, warehouses, and stakeholders to resolve stock, order, and fulfillment issues. Improved supply-chain accuracy through data reconciliation and workflow streamlining.

Operations Manager

Popl · January/2023 – Present

Managed day-to-day inventory and order operations, resolving 100+ weekly requests within 24 hours. Coordinated inventory across 20+ projects with 95% on-time completion. Developed and standardized 15+ SOPs, reducing administrative workload by 40%.

Operations Assistant

Popl · August/2022 – Present

Processed and tracked 150+ weekly customer orders and inventory records with 98% accuracy. Coordinated with customers, suppliers, and teams to resolve issues with 95% resolution rate. Reconciled data across CRM and ERP systems, reducing errors by 30%.

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