Skills
Customer Support > Email Support
5-10 Years
Office and Administration > Calendar Management
5-10 Years
Office & Administration > Customer Service
5-10 Years
Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,
5-10 Years
Experience highlights
Back Office Associate
Concentrix
·
November/2022
–
Present
With 3 years of experience in the Back Office field, I have developed a strong expertise in handling a wide range of administrative tasks that support daily business operations. My role involved managing calendars, scheduling meetings, and coordinating appointments to keep workflows organized and efficient. I became adept at processing documents, updating databases, and maintaining well-structured digital filing systems to ensure quick information retrieval.
Technical Support Specialist
ALORICA
·
June/2020
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Present
With 2 years of experience as a Technical Support Specialist in a US-based international telecommunications company, I have developed a strong foundation in resolving complex technical issues while delivering exceptional customer care. My role involved assisting customers with service interruptions, connectivity concerns, and device configuration, ensuring swift and accurate troubleshooting to restore functionality.
Customer Service Representative
Concentrix
·
October/2019
–
Present
I have worked as an inbound and outbound Customer Service Representative for an international e-commerce company. Through consistent client interaction, I have significantly developed strong communication skills and emotional intelligence, enabling me to handle a wide range of customer situations with professionalism and empathy.
