Skills
Netsuite
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
1-2 Years
Customer Support > Inbound / Outbound
5-10 Years
CRM > Salesforce
2-5 Years
Dispute Resolution
2-5 Years
Amazon
2-5 Years
Avaya
2-5 Years
Upselling & Cross-Selling
5-10 Years
CRM & Tools
2-5 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
- Customer Service & Support
5-10 Years
Customer Service > Gorgias > Shopify
2-5 Years
• Live Chat Support
2-5 Years
Experience highlights
Customer Service Representative
Concentrix
·
August/2023
–
Present
Delivered exceptional customer support across multiple channels including email, live chat, and phone support.
Customer Service Representative
VXI Holdings
·
November/2022
–
Present
Handled customer inquiries and provided support for Shopify and Amazon platforms with focus on order management.
Customer Service Representative
530 CS
·
February/2021
–
Present
Provided customer service support with emphasis on upselling, cross-selling, and order tracking for multiple retail brands.
Customer Service Representative
AM Home Delivery
·
August/2019
–
Present
Coordinated logistics and shipping support, managed order placement and cancellations, provided inbound/outbound phone support.
