Experienced Virtual Assistant | Tech-savvy | Customer Service Ace

Verified

$10/hr

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Outline

Looking for Freelance work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I specialize in helping entrepreneurs and business owners manage their day-to-day tasks effectively.

Skills & Experience

Skills

Customer Support 10+ Years

Experience highlights

Professional Freelancer

Upwork · December/2021 – /

Email Management: Responding to inquiries and organizing emails. Live Chat Support: Answering real-time questions and assisting customers. Returns & Exchanges: Processing requests and updating customers. Order Tracking: Providing status updates on orders and shipping. Product Inquiries: Answering questions about products and making recommendations. Issue Resolution: Troubleshooting problems or escalating as needed. Customer Feedback: Managing surveys and summarizing responses. Account Managemen

Internal Quality Assurance

Sterling · December/2019 – Present

• Deliver high performance quality audits
• Provide clear feedback to the team to maximize productivity
• Addressing and discussing issues and proposed solutions with superiors.
• Making recommendations for improvement.
• Provide any training that team members’ need
• Develop a strategy the team will use to reach its goal
• Provide Team PKT for process improvement

Verifications Specialist

Sterling · May/2018 – Present

• Conduct background check to candidate by contacting HR, schools' records and other organization
• Analyse incoming candidate data for completion, identify discrepancies, and initiate missing information procedure
• Acquire information to update the internal contact database for faster verification turnaround time and improved overall verification success rate
• Coordinate with internal support teams to complete verifications

Senior Process Executive

Infosys BPO Limited Inc. · March/2015 – Present

• Act as SME (Subject Matter Expert) to Cisco and Meraki which supports End-to-end business processes.
• Provide additional knowledge that may contribute to the team
• Explain/document processes for process improvement
• Acknowledge and prioritize daily requests coming from clients thru emails
• Do weekly escalations tasks and responsibilities
• Processing and managing orders via email/call
• Do weekly reports for client

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