Skills
Customer Support
1-2 Years
Customer Support > Email Support
1-2 Years
Calendar Management
2-5 Years
Office and Administration > Data Analytics
2-5 Years
Experience highlights
Quality & Support Analyst
TaskUs, Inc.
·
March/2022
–
/
Monitored and evaluated team performance to maintain high-quality standards. Provided coaching, support, and process improvement recommendations. Skilled in quality audits, documentation, and performance reporting.
Subject Matter Expert
TaskUs, Inc.
·
December/2021
–
Present
Served as the go-to resource for policy interpretation, complex case handling, and process escalation. Partnered with quality and operations teams to improve workflows, resolve edge cases, and enhance moderation standards.
Content Moderator
TaskUs, Inc.
·
March/2021
–
Present
Reviewed and monitored user-generated content to ensure compliance with platform policies and community standards.
Strand Coordinator
Metro Manila College
·
June/2016
–
Present
Conduct planning, implementation, and evaluation of academic programs within a specific strand. Supervised student performance and academic outcomes within the strand, and develop interventions if necessary.
Strand Coordinator
Metro Manila College
·
June/2016
–
Present
Conduct planning, implementation, and evaluation of academic programs within a specific strand. Supervised student performance and academic outcomes within the strand, and develop interventions if necessary.
