Outline
Looking for Full-Time work (8 hours/day) at $13/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Site NPS Manager – Concentrix Bacolod | 2020 to April 15, 2024
Site Lead in the NPS (Net Promoter System) side of the business supporting all lines of businesses of the entire Bacolod geo alongside the Delivery Team, Resource Units, and Client.
Cluster Head | Advanced REPAIR 2017 to 2020
• Share insights with clients to address the opportunities in the ops space.
• Collaborate with RU partners in meeting client demands.
• Career development for high potential candidates.
• Drive performance-imp
Program SME | Advanced REPAIR 2014-2015
• Share and influence agents with product and process expertise.
• Assist in resolving complex issues and take supervisory calls.
• Proactive in coming up with initiatives and execute them correctly to improve program performance.
• Skillfully manage Ticket Queues.
• Contribute to special projects (e.g. TTS Analytics, Deep Dive Analysis, T2 TS Success Rate).
Program SME | DOJ Tech Support 2013-2014
• Product and process specialist: tech-facing
Agent
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