Skills
CSR skills
1-2 Years
Service
1-2 Years
Account Support/Manager
Less than 6 Months
- Customer Service
2-5 Years
Lead Qualification
1-2 Years
Outbound Calling
1-2 Years
Dispute Resolution
Less than 6 Months
✔️Marketing > Appointment Setting
1-2 Years
Experience highlights
Freelance Customer Service Representative
Agency Co
·
March/2026
–
Present
Conducted outbound calls for political survey campaign. Contacted respondents to gather insights on politician agenda familiarity and agreement levels.
Appointment Setter
SH Virtual Contact Solutions
·
October/2025
–
Present
Made outbound calls to confirm home and auto insurance status. Transferred qualified warm leads to offshore client for callback offers.
Customer Service Representative
Primer Communications
·
May/2023
–
Present
Dispatched roadside services including tow, winch, lockout, jumpstart, and fuel delivery. Tracked service completion and assisted service providers with payment processes.
Customer Service Representative
TaskUs
·
August/2022
–
Present
Assisted members with pending direct deposits, disputes, and card requests. Supported new account opening for potential members.
