Skills
Customer Support > Active Listening
5-10 Years
Customer Support > Chat Support
1-2 Years
Office and Administration > Administrative Support
5-10 Years
Quality Assurance
2-5 Years
Organizational Skills
10+ Years
Data Entry
10+ Years
Attention to detail
10+ Years
Problem solving
10+ Years
Writing
2-5 Years
Experience highlights
Product Support Specialist III
Northern Lights Technology Development
·
August/2016
–
/
As a Product Support Analyst III at Northern Lights Technology Development, I have honed my ability to manage multiple tasks efficiently while maintaining a high level of accuracy. I have been responsible for developing print-on-demand products, collaborating with cross-functional teams, and maintaining quality. These experiences have equipped me with excellent organizational and time management skills, as well as the ability to communicate effectively with various project coordinator.
Customer Account Executive
Convergys (now Concentrix)
·
June/2011
–
Present
As a Customer Account Executive at Convergys, I handled a diverse range of tasks, from assisting customers with technical issues to creating detailed reports and notations.
I utilized various ticketing systems to manage support actions and requests, demonstrating my proficiency with digital tools and my ability to work independently in a fast-paced environment.
