Skills
Customer Support > Customer Service > Fraud detection
1-2 Years
Marketing > CRM > Microsoft Dynamics 365
1-2 Years
Communication Skills
10+ Years
Computer
2-5 Years
Team Leadership
2-5 Years
Management
1-2 Years
Active Listening
10+ Years
BPO Industry
10+ Years
Coordination
1-2 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
Administrative Operations
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Immigration Consultant
Less than 6 Months
Customer Service>Sales
1-2 Years
Experience highlights
Officer - Administration / CAFM - Operator
Al Ghurair Facilities Solutions for Building Maintenance LLC
·
June/2023
–
/
Manage CAFM-MRI for material requests and services. Process requisitions via Microsoft D365, handle workforce management, coordinate vendor invoices, and maintain delivery tracking.
Immigration Consultant
Steadfast Services
·
August/2022
–
Present
Assisted clients with immigration document gathering and submission. Reviewed documents, maintained records, coordinated with authorities, and communicated status updates.
CAFM Coordinator
Al Bonian Facilities Management LLC
·
June/2021
–
Present
Scheduled daily maintenance requests, generated reports, coordinated quotations, monitored service requests, resolved complaints, and maintained customer records in CAFM system.
Tele-sales Representative
Friends and Commodities Brokerage
·
January/2020
–
Present
Initiated phone sales with potential customers. Gathered customer information, answered product questions, kept records updated, and met sales quotas for online trading.
Fraud Analyst / Technical Support Representative / Customer Support Specialist
Teleperformance
·
October/2017
–
Present
Detected fraudulent transactions for MasterCard. Provided technical support for payment systems and customer account assistance including emergency cash advances.
