Skills
Accounting > Bank Reconciliation
Less than 6 Months
Microsoft Office
2-5 Years
BPO- customer service representative
2-5 Years
Calendar Management
Less than 6 Months
Proficient in Quickbooks
Less than 6 Months
Experience highlights
Accounting Executive
Sync2Va
·
September/2024
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/
"As an Accounting Executive at Sync2VA, I manage essential bookkeeping and financial tasks using QuickBooks and other tools. My responsibilities include handling accounts payable and receivable, processing invoices, recording payments, creating journal entries, and performing bank reconciliations to ensure accurate financial records. Additionally, I generate balance sheets and income statements, providing valuable insights into financial performance.
Customer Service Representative
Teleperformance
·
March/2022
–
Present
In my role at Teleperformance, I worked as a Customer Service Representative for an international account focused on hotel reservations. I assisted guests with booking new reservations, modifying existing ones, and handling cancellations. Additionally, I was responsible for upselling and encouraging bookings to maximize sales. This role required strong communication skills, attention to detail, and the ability to manage customer inquiries efficiently, all while working in a remote setup.
Customer Service Representative
Alorica
·
October/2021
–
Present
In my role at Alorica, I served as a Customer Service Representative for a U.S.-based account, assisting customers with COVID-19 vaccine and test appointments for CVS Pharmacy. My responsibilities included answering a high volume of calls, providing clear and accurate information, and guiding customers through the booking process. I focused on delivering empathetic, patient-centered support to ensure a positive experience, often handling sensitive inquiries with care and professionalism.
