E-commerce Customer Support VA | Shopify Administration | Order Management

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

E-commerce Customer Support professional with 10 months of high-volume non-voice retail chat experience, specializing in order inquiries, shipment tracking, refunds, issue resolution, and escalation handling. Managed approximately 30–40 customer interactions per shift, achieved 100% QA results across multiple evaluations, and maintained CSAT scores of 87%–100%. Gained hands-on Shopify Admin experience through a mock e-commerce store project involving product listings, SKU configuration, variants, pricing, and inventory management. Seeking to apply customer support expertise and developing Shopify skills in an E-commerce Virtual Assistant role.

Skills & Experience

Skills

Chat support 6 Months to 1 Year

- Customer Service 6 Months to 1 Year

Admin Less than 6 Months

Investigation 6 Months to 1 Year

E-Commerce > Amazon > Inventory Management Less than 6 Months

~Data Entry 6 Months to 1 Year

Customer service > Sales Representative > Customer Support 6 Months to 1 Year

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 1-2 Years

Order Tracking 6 Months to 1 Year

E-Commerce Management > Product Listing Less than 6 Months

Marketing > Order Management 1-2 Years

• Live Chat Support 6 Months to 1 Year

Experience highlights

Customer Service Representative - Non-Voice Retail Chat Support

iQor Philippines · August/2025 – Present

· Managed approximately 30–40 customer interactions per 8-hour shift through simultaneous dual-chat support while meeting productivity and service-quality standards.
· Achieved 100% QA results across multiple evaluations and maintained CSAT scores ranging from 87% to 100%.
· Assisted customers with order status, shipment tracking, refund requests, and service-related concerns by investigating issues and following established workflows and policies.

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