Skills
Team Collaboration & Leadership
1-2 Years
Customer Support (Email, Chat & Phone)
10+ Years
Billing, Refunds & Account Management
5-10 Years
Experience highlights
Customer and Pro Support Specialist
LawnStarter, Lawn Love and Home Gnome
·
February/2019
–
Present
Supported customers and service providers with billing, scheduling, and account issues. Handled service setup, promotions, cancellations, and helped reduce churn through retention support. Coordinated smooth lawn care service delivery between both parties.
Customer Support Specialist
MeUndies
·
October/2016
–
Present
Handled order issues, returns, refunds, and billing concerns. Assisted with product questions and personalization. Focused on customer retention and worked with logistics to resolve fulfillment problems, all while maintaining friendly, brand-aligned support.
