Outline
Looking for Part-Time work (5 hours/day) at $3/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
I’m Rose — a self-taught and dedicated Virtual Assistant passionate about helping businesses grow and shine online with 14 years of experience in both local and international accounts through the BPO industry, I’ve built a strong foundation in communication, organization, and client support. Currently, I’m transitioning my expertise into the Virtual Assistant space, where I help businesses save time, stay organized, and scale with ease. While I may not have paying clients yet, I am confident in my skills and eager to learn and adapt to new challenges. More than just a salary, I seek to earn my clients' trust and demonstrate the value I can bring to their projects. -----------
I can support you with:
Graphic Design – branding, social media posts, ads
Social Media Management – content planning, scheduling, engagement, and basic website + SEO
Admin Support – organized and detail-oriented assistance
Rate: Open to budget negotiation
Skills & Experience
Skills
Experience highlights
- Assisted Medicare and veteran patients, ensuring accurate documentation through follow-up emails.
- Acted as Subject Matter Expert (SME): supported team reporting, created Excel tools, and guided troubleshooting.
- Consistently maintained high customer satisfaction ratings by handling escalations with professionalism.
- Coordinated with doctors’ offices and pharmacies to resolve prescription restrictions and claim issues.
- Handled escalated and supervisor-level calls, resolving complex cases beyond Tier 1 support.
- Worked with US government agencies to secure subsidies for patients.
- Promoted to Team Supervisor (6 months), managing 12 agents and ensuring compliance.
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