Skills
Professional Services > Management Services > Bpo Operations Management
5-10 Years
Customer Experience
10+ Years
Customer support/Quality Assurance
5-10 Years
Team Leadership & Supervision, Customer Support > Technical Support, Data Entry
5-10 Years
Customer Service/ BPO/ KPI/ SLA
5-10 Years
Experience highlights
Team Leader
Everise Phils
·
December/2021
–
Present
WFH US healthcare team leader managing CSAT, AHT, QA, coaching, HIPAA compliance, and reports.
Team Leader
Fusion BPO Services
·
June/2021
–
Present
WFH project team leader managing passport renewal voice/non-voice KPIs, coaching, escalations, and CX.
Team Leader
Sitel Phils
·
January/2019
–
Present
WFH team leader for UK retail email support, managing KPIs, coaching, workflows, and service quality.
Team Leader
Fusion BPO Services
·
December/2017
–
Present
Project team leader for directory assistance voice account, managing QA, SLAs, coaching.
Team Leader
Acquire BPO
·
July/2014
–
Present
Led AU B2B telco blended teams, pioneer campaigns, KPIs, coaching, escalations, scaling ops.
