Skills
Professional Services > Management Services > Call Center Operations Management
2-5 Years
Experience highlights
Customer Service Representative
Concentrix
·
August/2018
–
Present
I managed a financial account focused on assisting our client with card security. I discussed potential reasons for blocking their card and reviewed all their transactions. Finally, I provided advice on safeguarding their card and encouraged them to regularly monitor their online banking account in the future.
Customer Service Representative
Concentrix
·
May/2016
–
Present
I managed a telecommunications account, overseeing transactions including plan changes, balance inquiries, and basic technical support. Additionally, I promoted self-service options to clients and provided guidance on resolving similar issues independently.
