Skills
Accounting > Claims Processing
1-2 Years
Appointment scheduling
2-5 Years
Medical VA
2-5 Years
Insurance Admin tasks
2-5 Years
Schedule Coordinating - Healthcare
2-5 Years
HIPAA Compliance
2-5 Years
Medical Records Management
1-2 Years
Client Management
2-5 Years
Client Relationship Management
2-5 Years
Customer Support > Insurance > Prior Authorization> Medical Billing
1-2 Years
• Healthcare & EHR Systems: Solution Central, NextGen, Compass, Mainframe
2-5 Years
Phone & Email Communication
5-10 Years
Experience highlights
Healthcare Virtual Assistant (Ophthalmology)
Primary BPO Inc.
·
July/2024
–
/
Manage 50+ daily patient inquiries via phone and email. Coordinate appointment scheduling for high-volume U.S. eye clinic. Process referrals and maintain EHR records with HIPAA compliance.
Healthcare Executive (Medical Billing & Support)
Omega Healthcare Inc.
·
December/2022
–
Present
Primary contact for U.S. urology billing department. Resolved billing disputes and insurance claims issues. Processed insurance inquiries and streamlined patient records workflows.
Brand Specialist
Wilcon Depot Inc.
·
February/2021
–
Present
Delivered high-quality customer service and met sales targets. Built client relationships through product expertise and effective communication.
Hospitality Service Associate
Pongos Hotel
·
December/2016
–
Present
Provided customer-focused service in fast-paced environment. Developed communication, problem-solving, and multitasking skills.
