Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

I am a proactive, results-oriented professional with a proven track record in telecommunications, sales, and administrative support, delivering high-quality outcomes across diverse industries. My versatile background enables me to adapt quickly and contribute effectively in dynamic, fast-paced environments.

Skills & Experience

Skills

Office and Administration 2-5 Years

Experience highlights

Virtual Assistant

Hinter and Coast · January/2025 – Present

Subject Matter Expert

iQor PH - T-Mobile · July/2023 – Present

 Expert Guidance: Serve as the go-to person for complex issues or questions related to products, services, policies, or systems.
 Training & Support: Assist in onboarding and training new agents, sharing best practices, and providing ongoing coaching.
 Problem Solving: Help resolve escalated or difficult customer issues that frontline agents cannot handle alone.
 Process Improvement: Identify knowledge gaps, suggest improvements in workflows or scripts, and contribute to enhancing service

Customer Service Representative

VXI Global holdings - At&t · November/2022 – Present

- Assist customers with billing inquiries, disputes, adjustments, and payment arrangements
- Promote AT&T products and services including mobile, internet, TV, and bundled packages.
- Upsell or cross-sell based on customer needs, meeting or exceeding sales targets
- Troubleshoot account-related issues and explain billing details clearly and accurately
- Process payments, refunds, and resolve billing discrepancies using internal systems

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