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Katleya Monica S.

Administrative & Virtual Support Specialist | Customer Service | Operations | Education Support

Verified
$10/hr

Outline

Looking for Part-Time work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Highly organized and reliable professional with over 10 years of experience in administration, customer service, sales support, business development, branch operations, documentation, and team coordination. Skilled in managing customer information, preparing reports, handling confidential documents, monitoring transactions, coordinating with departments, and using SAP and other business systems.

A Bachelor of Science in Elementary Education graduate with an interest in online tutoring and learning support for kindergarten and elementary students. Patient and approachable, with the ability to assist children with reading, homework, basic academic subjects, and age-appropriate learning activities.

Strong communication, time management, problem-solving, and organizational skills. Adaptable, detail-oriented, and able to work independently with minimal supervision. Motivated to work remotely in administrative support, virtual assistance, customer service, or online tutoring roles.

Skills & Experience

Skills

Professional Services > Management Services > Sales Management 5-10 Years
10+ Years
Team Leadership 5-10 Years
Cash Management 5-10 Years
Document Management 10+ Years
Market Research 2-5 Years
E-Commerce > Amazon > Inventory Management 5-10 Years
Business development 2-5 Years
~Data Entry 10+ Years
- Customer Service 10+ Years
Reporting 10+ Years
Office and Administration > Admin Data Processing > SAP 5-10 Years

Experience highlights

Marine Coordinator
Seagate Logistics Co. Ltd. · June/2024 – Present
Coordinated daily administrative and operational requirements. Communicated with clients and colleagues to ensure smooth workflow. Maintained records and organized operational information. Assisted with scheduling and administrative tasks.
Business Development Officer
MSS CYCLE TRADING (Motorstar) · October/2021 – Present
Conducted market research and feasibility studies for business locations. Coordinated branch projects, renovations, and branding. Monitored permits, licenses, and renewals. Prepared market and foot-traffic information.
District Sales Manager
MSS CYCLE TRADING (Motorstar) · March/2018 – Present
Managed sales targets and monitored branch performance. Analyzed competitor pricing and strategies. Coordinated product information and sales support. Evaluated branch performance and prepared monitoring reports.
OIC / Cashier
MSS CYCLE TRADING (Motorstar) · May/2017 – Present
Managed customer information and transactions. Processed billing and maintained accurate records. Performed daily reconciliation of accounts. Maintained customer ledgers and prepared cash reports.
Branch Manager
SYM (Riders Adventure Ltd. Co.) · March/2015 – Present
Managed daily branch operations and administrative activities. Monitored sales, collections, inventory, and performance. Prepared performance reports and conducted customer follow-ups through field visits.
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