Skills
management and administration
1-2 Years
Customer Support (Billing and Sales)
1-2 Years
CRM (data entry, reporting & scheduling)
5-10 Years
Experience highlights
Customer Service Representative
Sagility Philippines
·
October/2023
–
/
I am currently working as a Healthcare Advocate, assisting members in navigating their benefits, claims, and premium inquiries while also supporting them with scheduling medical appointments. My role focuses on delivering compassionate and efficient service, ensuring members understand their coverage, resolving issues promptly, and coordinating care to enhance their overall healthcare experience. This position has strengthened my communication, problem-solving, and organizational skills
customer service representative
Transcom
·
April/2022
–
Present
I previously worked as a Customer Service Representative with a U.S. telecommunications company, where I assisted customers in resolving billing disputes and proactively promoted company products and services. In this role, I developed strong problem-solving and communication skills, ensuring customer satisfaction while contributing to sales growth.
Farm manager
Riches Agri-Farm
·
January/2021
–
Present
As a Farm Manager in a small business setting, I oversee the day-to-day operations of the farm while also managing all administrative functions, including payroll, record-keeping, and budgeting. My role requires balancing hands-on agricultural management with organizational responsibilities, ensuring smooth operations, efficient resource allocation, and compliance with business standards. This dual responsibility has strengthened my leadership, problem-solving, and organizational skills.
