Virtual Assistant (Claims Processing and Customer Service Specialist)

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a reliable, detail-oriented, and organized professional with experience in claims processing, customer service, and data entry. I am skilled in handling information accurately, maintaining records, using Google Sheets and Microsoft Excel, and communicating professionally with customers.

I have good written and spoken English skills and can adapt to different tasks and work environments. I value accuracy, confidentiality, efficiency, and meeting deadlines. I am seeking a remote work opportunity where I can apply my existing skills, continue learning, and provide dependable support to help the company achieve its goals.

Skills & Experience

Skills

Claims Processing 2-5 Years

Customer Service Representative 2-5 Years

Accounting > Claims Processing 2-5 Years

Account Management 5-10 Years

Claims 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting Less than 6 Months

- Customer Service 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Dispute Resolution 2-5 Years

Customer Support > Chat Support >Technical Support Less than 6 Months

Ticket Management 2-5 Years

Audit Documentation 2-5 Years

Experience highlights

F45 Training Technical Support

Bywave Philippines · October/2024 – Present

Provided technical support to F45 studios and users. Troubleshot system and software issues, managed support tickets, escalated complex cases, and collaborated with internal teams on recurring issues.

Claims Specialist, Transactions Processing / Back Office Support

Concentrix Services Corporation · November/2020 – Present

Reviewed and investigated claims from service professionals and customers. Evaluated claims against policies, communicated with stakeholders, coordinated resolutions, and documented findings in internal systems.

Amazon Seller Support UK

Concentrix Services Corporation · October/2016 – Present

Assisted Amazon sellers with account setup, product listing creation, management, and transaction inquiries. Monitored sales activity and provided professional customer service across multiple seller accounts.

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