Skills
Collections Specialists
2-5 Years
Customer Service - Call and Chat
2-5 Years
Customer Service Representative
2-5 Years
Customer Service - Healthcare
1-2 Years
Customer / Chat Support
1-2 Years
Experience highlights
Operations Associate / Conversational Banking / Collections Specialist
HSBC
·
February/2021
–
Present
Managed delinquent accounts and collections workflows; handled payment negotiation and installment arrangements; maintained accurate account records and documentation; supported customer inquiries via live chat and banking systems; achieved KPI targets, QA standards, and compliance metrics; coordinated with internal teams for dispute resolution and escalation.
Client Partner (US Healthcare Accounts Receivable)
AccessHealthcare
·
December/2019
–
Present
Conducted claims research and insurance follow-ups; managed AR documentation and revenue cycle processes; updated healthcare billing and claims systems; supported payment recovery and account reconciliation.
Collection Analyst / SME
Concentrix
·
July/2015
–
Present
Managed collections processes and credit evaluations; provided training and support to new hires; improved KPI performance and adherence; ensured compliance with BPO and collection standard.
Collection Agent
Expert Global Solutions (EGS)
·
September/2013
–
Present
Managed outbound collections and overdue accounts; negotiated payment plans and
settlements; ensured compliance with policies and regulations; met monthly collection targets.
Customer Service Representative
Teleperformance
·
November/2012
–
Present
Handled billing inquiries and customer support; processed payments and account updates; assisted with troubleshooting and disputes; maintained customer service quality standards
