Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m a customer support professional with experience across BPO, SaaS, and medical support, where I’ve learned how to listen carefully, solve problems, and make sure people feel taken care of. Over the years, I’ve built strong skills in handling phone, email, and chat support, troubleshooting technical issues, and guiding customers with clear, simple explanations.

Beyond the technical side, I take pride in being reliable, empathetic, and detail‑oriented. Whether it’s resolving a customer’s concern, coordinating with a team, or improving workflows, I always follow through until the job is done right. My goal is to bring not just solutions, but also reassurance and a positive experience to every client I work with.

Skills & Experience

Skills

Content Moderation 1-2 Years

Ticketing Systems 2-5 Years

Customer engagement 2-5 Years

CRM > Salesforce 2-5 Years

Google Workspace 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

• Live Chat Support 2-5 Years

Stripe 6 Months to 1 Year

Asana 6 Months to 1 Year

Notion 6 Months to 1 Year

Office and Administration > Data Entry > Encoding > Troubleshooting 1-2 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Accounting > Accounts Payable > Internal Audit > Inventory > Excel 1-2 Years

Intercom 6 Months to 1 Year

Experience highlights

Customer Service Representative

Seoul Guide Medical · February/2026 – Present

Assisted international patients with inquiries, consultations, and bookings across partnered clinics, provided multi‑channel support including social media, and maintained accurate Excel trackers to flag urgent cases and ensure timely consultant follow‑up.

Support Specialist

RepeatMD · September/2025 – Present

Provided live chat and email support for clients and their customers, handling up to 15 daily tickets, troubleshooting app issues, coordinating promos and webinars, and escalating complex cases to Client Success Managers or engineering teams for resolution.

Content Moderator

TaskUs · August/2024 – Present

Verified employers through inbound calls and online research to ensure job posting accuracy, legitimacy, and compliance, maintaining platform integrity with consistent quality control.

Customer Advocate

TaskUS · December/2020 – Present

Assisted customers across phone, email, and chat with orders, deliveries, and returns, handling 50–80 cases daily while coordinating with sellers and carriers to resolve most issues at first contact.

Customer Service Representative

Alorica · January/2019 – Present

Assisted customers with billing disputes, payments, and account changes, troubleshot connectivity issues, and managed escalations by de‑escalating concerns and coordinating supervisor support when needed.

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