Skills
Customer Relations
10+ Years
Operations Management
10+ Years
Customer Relationship Management (CRM)
5-10 Years
KPI tracking
5-10 Years
Standard operating procedures
10+ Years
Procedure Optimization
5-10 Years
Standard Operating Procedures
5-10 Years
Experience highlights
Senior Operations Manager
Zynpass LLC
·
February/2020
–
Present
•Spearheaded the establishment, documentation, and escalation of technical billing issues, implementing solutions to enhance operational efficiency and prevent recurrence.
•Partnered with finance teams to mitigate cash flow risks, ensuring smooth supplier relations and timely payment processes.
•Compiled, analyzed, and presented reports, budgets, financial statements, and accounts to support data-driven decision-making for senior management.
•Contributed to operational excellence in leadersh
Operations Manager
RMS Collect Inc.
·
June/2014
–
Present
Led the operations team to achieve a 22% increase in collection efficiency and client satisfaction through strategic leadership and process optimization, while collaborating cross-functionally with marketing, operations, product, and engineering teams to foster sustainable company growth. Leveraged extensive operational management expertise to lead high-performing teams in surpassing KPIs and achieving organizational objectives, directing daily operations and spearheading strategic initiatives a
Operations Lead
Amazon.com
·
March/2012
–
Present
Managed and resolved payment gateway issues to ensure seamless transactions, reducing cart abandonment and enhancing customer satisfaction. Partnered with network operations teams to address service outages and escalate critical technical issues, minimizing client downtime. Collaborated with inventory and logistics teams to resolve supply chain bottlenecks, ensuring timely order fulfillment and accurate stock levels. Developed and optimized workflows for customer returns and refunds, reducing pr
