Customer Support / Appointment Setting and Lead Qualification

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m a customer service and administrative support professional with 4+ years of experience working with clients in Singapore and the UK. I specialize in handling customer inquiries through phone, email, and live chat, appointment scheduling, follow-ups, and administrative support. What sets me apart is that I bring both hands-on customer service experience and leadership experience. I was promoted to Team Leader, where I coached team members, handled customer and operational concerns, coordinated with different departments, and helped ensure smooth daily operations.
I’m highly organized, adaptable, and comfortable working in fast-paced remote environments. I don’t just focus on completing tasks—I focus on creating a positive customer experience, solving problems efficiently, and helping the team and business achieve its goals.

Skills & Experience

Skills

1-2 Years

Team Leadership 1-2 Years

Workforce Planning 1-2 Years

Administrative Management 5-10 Years

Appointment scheduling 2-5 Years

E-Commerce > Amazon > Inventory Management 2-5 Years

Invoice processing 2-5 Years

- Customer Service 5-10 Years

employee training 2-5 Years

Cost Estimate > Microsoft Excel 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

Project Management > Asana > Monday > Trello 2-5 Years

Microsoft Teams 2-5 Years

Google Workspace 2-5 Years

CRM > HubSpot CRM 2-5 Years

Experience highlights

Team Leader

Whissh · January/2025 – Present

Led remote customer service team ensuring efficient operations and service standards. Monitored performance, provided coaching, conducted onboarding, and coordinated with cross-functional teams. Assisted with workforce planning and process improvements.

Customer Service Executive Officer

Whissh · March/2022 – Present

Delivered customer support via phone, email, and live chat. Managed communications, coordinated appointment scheduling for cleaning services, processed invoices, and maintained customer records in fast-paced remote environment.

Administrative Officer / Department Head

Robinsons Supermarket Corporation · March/2018 – Present

Managed daily administrative operations, supervised team members, resolved customer complaints. Monitored inventory, coordinated departments, prepared reports, and assisted with employee training and performance monitoring.

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