Skills
Data Analyst
2-5 Years
BPO- customer service representative/ Technical support
2-5 Years
Administration > Administrative Support
2-5 Years
Experience highlights
Install Representative
Optum Global Solutions (Phillipines), Inc.
·
October/2022
–
Present
Built and maintained prior authorization decision trees to help streamline case processing and improve workflow accuracy. Reviewed requirements, organized clinical and administrative criteria, collaborated with teams, and ensured decision trees were clear, accurate, and aligned with client and healthcare guidelines.
Able-Bodied Seaman
Roble Shipping Inc.
·
May/2021
–
Present
Coordinated daily operations, schedules, and customer
concerns while maintaining accurate records and ensuring
smooth communication and efficient administrative support
Results Associate
The Results Companies
·
August/2019
–
Present
Managed high-volume customer inquiries, provided efficient
problem-solving and CRM support, and maintained accurate
records while delivering excellent customer service and
improving operational efficiency.