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Mark Joseph D.

Operations and Admin Virtual Assistant

Verified
$8/hr

Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations & Administrative Virtual Assistant supporting founders and executives in managing complex operations, regulatory documentation, and cross-functional workflows. I work closely
with B2B and D2C stakeholders and consumers to ensure operational
continuity, compliance, and clear communication, enabling leadership
teams to remain focused on strategic growth and decision-making.

Skills & Experience

Skills

SOP Creation & Document Management 5-10 Years
B2B Support 5-10 Years
Escalations Manager 5-10 Years
Office and Administration > Operation Management 5-10 Years

Experience highlights

Operations Team Leader
Boom Pay Inc · March/2021 – /

•International Expansion: Facilitated the regulatory licensing process for the company’s expansion into the Canadian market, coordinating documentation and ensuring adherence to local compliance requirements to secure operational approval.

•Scale & Growth: Engineered the onboarding framework for 120+ property management firms; secured direct Equifax subcode issuance and executed Data Contributor Agreements to expand national reporting reach.

•Regulatory Oversight: Served as the internal Subjec

Claims Service Officer
QBE Group Shared Services Ltd. · April/2019 – Present

•Financial Recovery: Strategically identified and pursued subrogation and recovery opportunities, directly mitigating company financial loss on high-volume claims.

•Fraud Mitigation: Acted as a front-line defense against insurance fraud by identifying "red flag" indicators and managing escalations to the Fraud Investigations team.

•Risk-Based Decision Making: Executed full-cycle claim resolutions for fast-track and complex cases within delegated authority limits, ensuring 100% adherence to QBE

Customer Service Associate
EXL Service Philippines, Inc. · September/2017 – Present

•Retirement Plan Administration: Facilitated complex account maintenance for Defined Contribution and Defined Benefit plans, ensuring accuracy in tax elections, bank distributions, and beneficiary reporting.

•Regulatory Compliance: Educated plan participants on federal and state tax regulations (1099-R) and plan-specific rules to ensure compliant transaction processing.

•Account Integrity: Managed high-stakes retiree data updates, including verification of income and legal death reports, maint

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