Skills
Remote Desktop Support
2-5 Years
HIPAA Compliance & Healthcare Knowledge
1-2 Years
Printer Troubleshooting & Network Diagnostics
2-5 Years
Computer proficiency
2-5 Years
Active Directory
1-2 Years
M365
1-2 Years
SharePoint
1-2 Years
IP address management (SolarWinds)
1-2 Years
Ringcentral
1-2 Years
Microsoft Exchange
1-2 Years
DNS Setups
1-2 Years
Azure Entra Admin
1-2 Years
ServiceNow (SNow)
1-2 Years
Microsoft Intune
Less than 6 Months
Experience highlights
I.T Senior Specialist L 1.5 RDS / Service Desk
HCL
·
March/2024
–
Present
Administered ServiceNow and Ivanti tickets for SLA compliance. Managed desktop setup, AD/Entra ID, Exchange, RingCentral, and SolarWinds. Monitored AWS queues and maintained 5% abandon rate. Served as BCP India Interim Lead.
Desktop Support
H2 Software Consulting Services
·
July/2022
–
Present
Troubleshot desktops, laptops, printers, meeting room TVs, and Avaya phones. Configured HP, Epson, Canon, Brother printers. Set local group policies and Check Point VPN. Monitored Sapphire tickets for SLA compliance.
Graphic Designer
Cashback Trading
·
September/2020
–
Present
Designed logos and web banners for branding initiatives. Performed PC troubleshooting and network cabling solutions. Managed filing and document sorting.
Entry Clearance Assistant
British Embassy
·
April/2019
–
Present
Processed and encoded UK visa applications. Dispatched approved visas in coordination with regulatory requirements.
Sales Associate
Abenson
·
August/2016
–
Present
Conducted daily inventory checks. Troubleshot PC and printer issues. Assisted VIP clients and promoted high-end products.
