Skills
Supervisor
10+ Years
Managerial position
1-2 Years
- Customer Service
5-10 Years
Account Receivable
5-10 Years
Experience highlights
Operations Manager
iQor Philippines
·
October/2025
–
/
Manage 4 supervisors and 54 agents. Lead business reviews, FGDs, and performance management. Drive attrition reduction through engagement programs and continuous improvement culture.
Operations Supervisor - T-Mobile Care & Sales
iQor Philippines
·
December/2019
–
Present
Led 10-15 agents team, achieving KPI targets. Implemented performance reviews and coaching sessions. Conducted daily huddles to enhance customer experience and productivity.
Operations Supervisor - Bell Canada Collections
iQor Philippines
·
May/2015
–
Present
Managed 15 representatives ensuring SLA compliance. Oversaw outbound dialer campaigns optimizing pacing. Produced weekly reports for Director-level reviews.
Collection Specialist - Bell Canada BRS
iQor Philippines
·
April/2013
–
Present
Assisted customers with billing inquiries, payments, refunds, and disputes. Restored suspended accounts and created payment arrangements improving customer retention.
