Skills
Customer Support > Chat Support
1-2 Years
Customer Support > Phone Support > English Speaking
Less than 6 Months
Design > Graphic Design > Canva
1-2 Years
Marketing > Social Media Management
1-2 Years
Customer Representative / Technical support/ Data Encoder
2-5 Years
Experience highlights
Social Media Manager
Digital5Stars
·
January/2024
–
Present
Develop and execute a strategy to boost engagement, identify key subreddits, create a content calendar with three posts per week, and actively engage in discussions daily, respond to relevant conversations, and track performance through a monthly report analyzing upvotes, comments, and referral traffic.
Customer Service Representative
IQOR
·
January/2023
–
Present
Handling customer inquiries via phone, email, or chat, resolving complaints and ensuring customer satisfaction, processing orders, returns, and refunds , updating customer records accurately, collaborating with teams to address complex issues
Customer Service Representative
Healthybos
·
February/2022
–
Present
Handling customer inquiries via phone, email, or chat, resolving complaints and ensuring customer satisfaction, processing orders, returns, and refunds , updating customer records accurately, collaborating with teams to address complex issues
Customer Service Representative
Concentrix
·
January/2020
–
Present
Handling customer inquiries via phone, email, or chat, resolving complaints and ensuring customer satisfaction, processing orders, returns, and refunds , updating customer records accurately, collaborating with teams to address complex issues
Social Media Manager
Sofisticada
·
January/2018
–
Present
Managed facebook account, responding and reacting to comments, processing orders , entered information from handwritten forms to google spreadsheet, data Input orders information into spreadsheets and including research various companies for contact information
