Virtual Assistant | Healthcare Quality Assurance | Customer Support

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a dedicated and detail-oriented professional with extensive experience in customer service, healthcare support, and quality assurance. I have a strong background in handling customer concerns, maintaining accurate records, reviewing interactions for quality and compliance, and providing efficient administrative support.

I am adaptable, organized, and committed to delivering excellent results. I value clear communication, teamwork, and building positive relationships with clients and customers. I am comfortable working remotely, learning new tools, and managing tasks with minimal supervision.

I am now looking forward to bringing my skills, professionalism, and positive attitude to a company where I can contribute to its success while continuing to grow professionally. My goal is to make my clients’ work easier by providing reliable support, quality service, and attention to detail.

Skills & Experience

Skills

Customer Support 10+ Years

Human Resources 2-5 Years

Office and Administration > Quality Assurance 2-5 Years

Recruitment 2-5 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 5-10 Years

- Customer Service 10+ Years

Finance Administration 2-5 Years

Call 5-10 Years

CRM Systems 1-2 Years

Administrative Operations 5-10 Years

Performance Management 2-5 Years

Experience highlights

Quality Assurance

BOLD Business PH, Inc. · February/2023 – Present

Conducted quality assurance activities and monitored service performance. Reviewed work outputs against established quality standards and provided actionable feedback for performance improvement.

Virtual Assistant

Test Strips USA · September/2020 – Present

Scheduled appointments and made phone calls. Answered incoming calls and texts through Call Tracking Metrics. Managed CRM and performed administrative tasks.

Customer Service Representative

Qualfon Philippines Inc. – Dumaguete Site · November/2019 – Present

Answered queries and processed payments for Straight Talk and Walmart Family Mobile subscribers. Troubleshot mobile phone issues and updated customer information.

Human Resource/Finance Officer

VIAST Outsourcing Solutions Co. · January/2018 – Present

Planned recruitment and staff selection. Conducted orientations and training. Implemented HR policies, managed compensation, benefits, and performance management systems.

Customer Service Representative

Eperformax BPO and Contact Center · July/2013 – Present

Managed high volumes of incoming calls and customer accounts. Resolved product and service concerns. Processed customer adjustments and maintained accurate account information.

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