Skills
Customer Support (Email)
5-10 Years
Social Media management
Less than 6 Months
Shopify Customer Support
Less than 6 Months
Virtual Assistance (General Admin)
Less than 6 Months
CRM Tools (HubSpot, Zoho, GoHighLevel basics)
Less than 6 Months
Experience highlights
Customer Service Representative
Reimage Philippines Inc.
·
February/2022
–
Present
Handled customer refunds, billing disputes, and escalations with 95%+ accuracy while maintaining compliance with company policies.Collaborated with the billing and finance teams to resolve complex cases and prevent duplicate charges. Maintained professionalism and empathy in all communications, contributing to higher customer satisfaction and retention rates. Proficient in using Gmail, Workspace, and CRM tools to document and track customer concerns efficiently.
Customer Service Representative
Teleperformance
·
March/2016
–
Present
