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Novielyn A.

Appointment settler

Verified
$10/hr

Outline

Looking for Freelance work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Been working in a BPO industry for 12 years, 7years as a team leader, where I specialized healthcare, technical support, appointment settler, sales and customer service.

Skills & Experience

Skills

Sales 5-10 Years
Technical support 5-10 Years
Appointment scheduler 2-5 Years
Team Lead 5-10 Years
Customer Serve & Client Support 5-10 Years

Experience highlights

Team Leader
TaskUs Outsourcing Philippines · November/2021 – /
Team Leader that handles 12-25 agents.
Coaching and development, assist and present a weekly business review to clients
Agent
Sitel Baguio 4 · July/2014 – Present
Started as an Agent 2014-2018 and promoted as SME/escalation agent 2018-2019 and promoted again as a team leader from 2019 to 2021
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