Skills
1-2 Years
Team Leadership
5-10 Years
Microsoft Office 365
5-10 Years
Appointment scheduling
10+ Years
- Customer Service
10+ Years
CRM > Salesforce
2-5 Years
Airtable
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Healthcare Support
5-10 Years
Google Workspace
5-10 Years
CRM > HubSpot CRM
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Documentation & Record Management
10+ Years
Experience highlights
Assistant Sales Administrator
PIONEER PROPERTY GROUP
·
August/2025
–
Present
Supported UK real estate business with administrative and sales activities. Managed investor lead information, maintained records, assisted customer communication and follow-ups. Part-time role.
Receptionist / Customer Service Representative
COHOVA
·
January/2025
–
Present
Handled tenant and vendor communication via phone and customer channels. Coordinated requests, recorded concerns, assisted administrative tasks. Part-time role.
Team Lead / Virtual Medical Secretary
AIRSECRETARY
·
December/2024
–
Present
Supported Australian specialist clinics through phone, email, patient communication. Handled appointments, referrals, billing inquiries. Led 10-12 virtual secretaries with coaching and quality reviews. Managed Zedmed, Gentu, Xestro, MBS systems.
Clinic Appointment Setter / Care Specialist
BOLD BUSINESS
·
November/2024
–
Present
Supported U.S. outpatient healthcare organization with appointment scheduling and patient communication. Conducted outbound calls, used Tebra for patient information, documented call outcomes.
Team Lead
SOPHI OUTSOURCING
·
March/2022
–
Present
Led team of 15 customer service and technical support representatives for U.S.-based travel/tours clients. Monitored performance, handled escalations, coached staff. Managed Airtable and Google Workspace.
