Skills
Communication Skills
10+ Years
Scheduling and Coordination
2-5 Years
● Customer Service Excellence
5-10 Years
Office and Administration > Quality Assurance
2-5 Years
Team Leadership
2-5 Years
Process improvement
1-2 Years
call auditing
1-2 Years
Performance Management
6 Months to 1 Year
Experience highlights
Operations Manager
TITAN PEST PRO LLC
·
January/2025
–
/
Oversee daily operations across Springfield and Kansas City branches. Manage scheduling, field technician coordination, customer communication, and compliance. Improve operational efficiency and customer satisfaction.
Coach / QA Analyst
AFNI PHILIPPINES
·
January/2020
–
Present
Lead coaching sessions and performance reviews for technical support teams. Conducted call audits and delivered actionable feedback to improve quality metrics. Ensured adherence to processes.
Technical Support Representative
VXI GLOBAL SOLUTIONS
·
January/2018
–
Present
Provided technical troubleshooting and issue resolution for US telecommunications account. Delivered customer-focused support while meeting performance targets.
