Customer Service VA | Appointment Scheduling, Phone and Email Support

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I provide customer service and virtual assistance to businesses that need reliable support with customer inquiries, logistics coordination, appointment scheduling, and email and phone communication. My BPO experience at TaskUs includes coordinating pickup and delivery appointments, resolving scheduling concerns, and moderating online comments. I also have over five years of freelance transcription experience, maintaining 98% to 99% accuracy.

I'm proficient in Google Workspace, including Google Docs, Google Drive, and Google Sheets, as well as Microsoft 365, including Word, Excel, and PowerPoint. I use Slack, Zoom, Microsoft Teams, and Google Meet for communication and remote collaboration.

I'm available for full-time remote work and can accommodate US Eastern and Pacific, UK, and Australian Eastern time zones.

Skills & Experience

Skills

Audio and Video Transcription 5-10 Years

Customer Service Representative 6 Months to 1 Year

Google Workspace 2-5 Years

Account Executive > Microsoft 365 2-5 Years

Content Moderation 1-2 Years

Google Meet 2-5 Years

Coordination 1-2 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Google Workspace 2-5 Years

Customer Support > Customer Service > Human Resources Tasks >Cold Calling >Social Media Marketing >Data Entry >Calendar Management / Appointment Scheduling >Research >Transcription 5-10 Years

- Zoom 2-5 Years

Experience highlights

Teammate

TaskUs Inc. · September/2022 – Present

Coordinated pickup and delivery appointments, resolved scheduling concerns, met daily quota of 60 tasks. Moderated user-generated content, processing 90 comments/hour.

Freelance Transcriber

Alta Productions Group, Inc. · March/2021 – Present

Transcribed films, series, and reality TV programs for local and international productions, maintaining 98-99% accuracy.

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