Customer Service/ Chat support / Administrative Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Conversational

Professional Summary

An experienced BPO professional with over 8 years in customer service, technical support, and healthcare back‑office administration. Skilled in communication, problem‑solving, and organization, I am proficient in Microsoft Office tools, Google Calendar, and report preparation. I bring adaptability, attention to detail, and a customer‑focused mindset, making me confident in contributing effectively to any team.

Skills & Experience

Skills

Orgaizational Skills 5-10 Years

Experience highlights

Administrative Assistant

Transcom Worldwide · November/2022 – /

Collaborate with pharmacies, hospitals, healthcare providers,
and internal teams to support daily operational activities.
Coordinate communications with internal and external
stakeholders to ensure timely resolution of shipment and
service-related concerns.
Monitor shipment status and delivery performance, providing
proactive updates to customers and business partners.
Manage escalations and facilitate issue resolution through
collaboration with cross-functional teams.

Customer Service Representative

Transcom Worldwide · April/2018 – Present

Assisted customers with delivery concerns, shipment inquiries,
and logistics-related issues.
Processed shipping quotations and provided transportation and
pricing information.
Managed claims processing and coordinated with appropriate
departments to ensure timely resolution.
Investigated shipment delays and delivery exceptions while
maintaining customer satisfaction.
Built strong customer relationships by providing timely and
accurate updates regarding shipments and claims.

Techinical Support Representative

Alorica Exportbank · January/2018 – Present

Assisted customers in troubleshooting internet connectivity and
device-related issues.
Provided technical support through effective diagnosis and
resolution of customer concerns.
Educated customers on products and services while identifying
sales opportunities.
Handled inbound customer inquiries and maintained high
service quality standards.
Processed sales transactions and promoted company products and services.

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