Skills
Communication
5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
- Customer Service
5-10 Years
Cusomer service, problem solving, calendar and task management
5-10 Years
Accounting > Claims Processing
2-5 Years
2-5 Years
Critical Thinking
2-5 Years
Data Analysis
2-5 Years
● Project Management
2-5 Years
Report writing
2-5 Years
Experience highlights
Case Advocate
Splace BPO
·
July/2025
–
Present
Initiating interviews for juvenile detention sexual abuse victims.
Provider Service / Customer Service Representative
United Healthcare
·
January/2023
–
Present
Assisting healthcare providers with claims processing, prior authorizations, eligibility verification, and issue resolution.
Sales / Customer Service Representative
Transparent BPO
·
September/2021
–
Present
Assisting customers by gathering travel preferences including destination, dates, traveler count, cabin type, and budget.
Order Placer / Customer Service Representative
CNM Solutions
·
April/2019
–
Present
Calling restaurants to place customer orders.
Retention Specialist
611 Global
·
September/2016
–
Present
Ensuring customer retention and convincing users to continue using products.
