E Commerce Specialist | Order Management and Sales Specialist | Claim Specialist | Customer Service

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results‑driven E‑commerce Specialist and Procurement Specialist with proven success in managing Amazon health accounts, purchase orders, and vendor coordination across fast‑paced operations. Skilled in order management and logistics coordination, improving accuracy and fulfillment speed by resolving warehouse and supplier issues through data‑driven solutions. Strengthens product visibility with SEO optimization, keyword research, and competitor analysis that lifted organic search visibility and impressions.

Skills & Experience

Skills

Customer service 5-10 Years

Order Management 2-5 Years

E-commerce Operations 5-10 Years

Inventory & Logistics Coordination 1-2 Years

SEO Optimization 1-2 Years

Helium 10 1-2 Years

Experience highlights

E Commerce Specialist | Order Management and Sales Specialist | Claim Specialist | Customer Service

TTEC Philippines · October/2016 – Present

Tier III – E-commerce Specialist and Procurement Specialist
• Managed purchasing and procurement processes for Amazon health accounts, optimizing order handling and reporting performance metrics to enhance operational accuracy.
• Coordinated logistics and supply chain operations resolving warehouse and vendor issues, resulting in a 20% increase in operational efficiency.
• Implemented SEO optimizations for product listings, improving organic search visibility by 25% and increasing impressions

Customer Support

Convergys · February/2016 – Present

• Customer Call Handling: Answered inbound calls from Macy’s American Express customers, addressing billing inquiries, collections, and purchase history with accuracy and professionalism.
• Team Huddle Participation: Attended post-team huddles focused on development and performance improvement, leveraging communication skills to contribute to collaborative strategies and drive continuous team growth.

Social Studies Teacher

Sisters of Mary of Banneux, Inc. · April/2013 – Present

• Instructional Delivery: Provided engaging lessons in history, geography, politics, economics, and culture using visual learning, game- based activities, blended learning, student centered strategies, and experiential methods to enhance comprehension and retention.
• Academic Coaching: Acted as a coach for the History Mind Challenge Quiz Bee, mentoring students in subject mastery, fostering critical thinking, and preparing them for competitive academic performance.
• Departmental Facilitation:

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