Freelance Shopify Virtual Assistant / E-commerce Customer Service Representative

Verified

$4/hr

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Outline

Looking for Freelance work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Support Professional for 3 years handled voice and non-voice account.

Skills & Experience

Skills

Customer Support 2-5 Years

Experience highlights

Freelance Shopify Virtual Assistant / eCommerce Customer Service Representative

N/A · May/2024 – December/2024

• Processed customer orders, monitored fulfillment tracking, and handled refunds, cancellations, and
chargebacks.
• Provided live chat and email support via Salesforce and Gorgias, ensuring timely and accurate
responses.
• Maintained KPI targets including response time, resolution time, and customer satisfaction.
• Created and managed promotions, discount codes, and sales campaigns.

Customer Service Representative – Non-Voice

Alorica · March/2023 – Present

• Delivered real-time chat support while maintaining data accuracy and security compliance.
• Verified, updated, and maintained customer account information in CRM systems.
• Documented interactions clearly to ensure proper case tracking and follow-up.
• Adhered to operational procedures and quality assurance standards.

Customer Service Representative – Voice

Transcom · January/2022 – Present

• Handled high-volume inbound calls and resolved billing, account, and service-related concerns.
• Maintained accurate CRM documentation and case notes.
• Met key performance indicators including AHT, quality scores, and CSAT.
• Collaborated with internal departments to resolve escalated and complex cases.

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