Skills
Customer service > Sales Representative > Customer Support
2-5 Years
✔️Marketing > Appointment Setting
1-2 Years
Accounting > Claims Processing
2-5 Years
Accounting > Invoicing
2-5 Years
Operations
2-5 Years
Escalation Management
2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
Payroll Management
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
SOP Development
2-5 Years
Team Training & Onboarding
2-5 Years
SMS Marketing
1-2 Years
Experience highlights
Customer Support, Appointment Setter & Lead Generation Specialist
Prime Chimney Experts, Texas Service Experts, Texas Chimney Experts, Space Fireplace Services
·
January/2025
–
/
Called and texted leads to book free inspections. Wrote SMS follow-up sequences to convert unresponsive leads. Sent appointment reminders to reduce no-shows. Filed lead credit disputes to recover ad spend.
Office Manager
Construction Company
·
January/2022
–
Present
Ran payroll and dispatched technicians. Trained new technicians and built SOPs for office and field teams. Created estimates, handled invoicing and managed customer contact.
Health Advocate
Optum
·
January/2019
–
Present
Helped members understand coverage, claims and benefits. Resolved account issues and provided support with member inquiries.
Customer Support & Escalations
Bosch Power Tools (BPO)
·
January/2016
–
Present
Handled customer inquiries regarding products, warranty and repair issues. Escalated complex cases to appropriate departments for resolution.
