Skills
Microsoft
1-2 Years
Account Executive > Microsoft 365
2-5 Years
Windows
1-2 Years
HARDWARE
2-5 Years
Customer Support > IT Service desk
1-2 Years
Endpoint Management
2-5 Years
outlook
2-5 Years
Active Directory
2-5 Years
Help desk support
2-5 Years
Microsoft Intune
1-2 Years
Connectwise
1-2 Years
Network Troubleshooting
2-5 Years
MacOS
2-5 Years
IT Troubleshooting
2-5 Years
User Onboarding & Offboarding
2-5 Years
Experience highlights
End-User Support Engineer
HC Consumer Finance
·
September/2024
–
/
Managed Jira tickets and IT support for hardware, software, Microsoft 365, and collaboration tools. Led Microsoft Intune deployment and MacBook enrollment. Provided VIP support to executives and managed new-hire onboarding.
IT Service Desk Technician I
Novasource Power Services
·
June/2023
–
Present
Provided global IT support across US, Europe, and EMEA. Managed user accounts in Active Directory and Microsoft Entra ID. Configured and deployed Windows/macOS devices using Lookout and Endpoint Central.
IT Support Specialist
Dakota LLC
·
February/2022
–
Present
Administered Microsoft 365 and Azure AD. Managed ConnectWise tickets and delivered L1/L2 support. Configured Intune device enrollment and Windows Autopilot. Supported 1,500 RIA in a Box users.
Technical Support Desktop
First Data Corp
·
February/2021
–
Present
Provided onsite and remote IT support to Philippine Veterans Bank Head Office and 35 branches. Deployed Microsoft 365 applications. Managed user onboarding, RDP/VPN access, and conducted nationwide hardware inspections.
