Skills
Customer Support > Chat Support > Email >Inbound Phone Handling
10+ Years
Customer Support, Technical Support, supervisory
2-5 Years
Experience highlights
Subject Matter Expert
Continuum Global Solutions
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February/2021
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Present
As the new trainees were endorsed to production, I was moved to a new role which is a Subject Matter Expert/Floor Support. Provides real-time assistance to the newly endorsed agents and takes supervisory calls/chat at the same time.
Customer Care Supervisor in Training/Team Lead in Training
Continuum Global Solutions
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May/2021
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Present
As the account keeps on ramping, new leaders are needed and I was able to grab a chance to become one of the leaders. I started as Team Lead in training to get to know more about what would be my new task in my new role. Real-time assistance, 1on1 coaching, team meetings, chat/call audits, Weekly business review meetings, etc.
Customer Care Supervisor/Team Leader
Continuum Global Solutions
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December/2021
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Present
I was regularized as a Team Leader with the same task during a Team Lead in Training.
Customer Care Representative(Chat)
Continuum Global Solutions
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January/2020
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Present
I continued being the same chat agent under this new company, Continuum Global Solutions under the same client as they have finished moving us to a new company while continuing the operation.
Producer(Assistant Trainer)
Continuum Global Solutions
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October/2020
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Present
Through the rapid ramping of our account and opening up a new line of business, I was able to get an opportunity to get promoted to a new role as a Producer, which helps the trainer in managing the class such as the attendance and trainee's progress whether they need to be moved to the next process of their career.
