Virtual Administrative Medical Assistant | Prior Authorization & Insurance | Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Virtual Administrative Medical Assistant with 6 years and 5 months of combined experience in healthcare
administration and customer service, including 4 years and 5 months supporting a medical practice remotely.
Experienced in prior authorization/RFA requests, patient scheduling, referrals, medical records management, insurancerelated coordination, email and fax management, documentation, and communication with patients, providers,
attorneys, and insurance companies. Highly organized, detail-oriented, dependable, and experienced in handling
confidential information and multiple time-sensitive tasks in a remote environment.

Skills & Experience

Skills

5-10 Years

Conflict Resolution 5-10 Years

Document Management 5-10 Years

Medical Records Management 5-10 Years

~Data Entry 5-10 Years

- Customer Service 5-10 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Patient Scheduling 5-10 Years

Google Workspace 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Medical Administration 5-10 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 5-10 Years

Experience highlights

Virtual Administrative Assistant

Medspecialized inc. · February/2022 – /

Prepare, submit, track and follow up on prior authorization/RFA requests. Review clinical documentation, coordinate patient scheduling, maintain medical records, and handle communications with patients, providers, and insurance companies.

Customer Service Representative / BPO

Teleperformance · January/2020 – Present

Assisted customers with inquiries, reservations, cancellations, and travel changes. Provided flight schedule and baggage support. Investigated concerns and coordinated with airlines to resolve customer issues.

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