Technical Support Specialist

Verified

$13/hr

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Outline

Looking for Full-Time work (8 hours/day) at $13/hour

High School Diploma

English proficiency Fluent

Professional Summary

Dedicated and results-driven Customer Support Professional with 15 years of experience delivering exceptional service in fast-paced, high-volume environments. Proven track record of building strong customer relationships, resolving complex issues with empathy and efficiency, and leading support teams to exceed performance metrics. Skilled in utilizing CRM systems, streamlining support processes, and training staff to maintain high standards of service. Passionate about enhancing the customer experience and committed to continuous improvement and team collaboration.

Skills & Experience

Skills

Customer Service Representative > Communication > Typing skills > Computer Literate > Adaptability 10+ Years

Technical Support Specialist 10+ Years

General Virtual Assistant 6 Months to 1 Year

Good communication, problem solving, attention to detail, and resourefulness. good typing skills 10+ Years

Customer Support > Active Listening problem solving. 10+ Years

Experience highlights

General Virtual Assistant

PAS Wound Care · September/2024 – /

> Working as an Intake Coordinator assigned to all new and active patients.
> Handling inbound emails and calls for Los Angeles and San Diego California health agency referrals and inquiries.
> Assisting wound care providers with needed documents resulting in a correct wound patient treatment.
> Conducting professional confirmation calls to patients/facilities regarding the next day visit schedule.
> Updating patient’s information via Google sheet and Advanced MD (EHR).

Technical Consultant

Lightspeed POS · February/2023 – Present

> Supported Mac and iOS devices.
> Exhibited professional remote assistance to US and Canadian B2B customers with their POS system issues both hardware and software.
> Provides support for new customer's onboarding experience including initial setup and sales testing.
> Provided real time resolution via Zoom in case a payment terminal or any POS device is not connected to the wifi network or is not working properly.
> Used Zendesk to manage tickets and document important and necessary informat

Advisor 2 Technical Support

Concentrix Philippines · June/2019 – Present

> Remotely assisted end user US customers during business hours regarding their HP printer's issues and inquiries connecting to Windows PC.
> Using LogMeIn Rescue tool I supported a Home or small office WiFi network connection of HP printers to any wireless device.
> Attends weekly team meeting and shared best sales practices to achieve team goals.
> Consistent quarterly rockstar awardee since 2020 up to 2022.
> Recognized as overall Q3 top performer of 2021.

Customer Service Representative

IBEX Global Phils · October/2018 – Present

> Handled inbound email tickets for US customers regarding lost and found items after their Lyft rides.
> Escalated tickets to appropriate departments for evaluation.
> Attended weekly meetings to improve performance and ticket resolution.

Customer Support for Google Cloud Services

TELUS International Philippines · August/2016 – Present

> Handled emails and calls regarding Google Cloud Platform concerns.
> Promoted to level 2 after a year and managed the queue for all incoming emails.
> Handled supervisor calls when a supervisor is not available on the floor.

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