Customer Retention Specialist

Verified

$6/hr

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Technical support expert - Chat | Voice | Email

E-Commerce 1-2 Years

Technical Support, Cold Calling, Lead Qualifier, Telemarketing, Appointmnet Setting 1-2 Years

E-commerce Senior Specialist

Concentrix Corporation · January/2023 – Present

Optimized product listings and implemented backend improvements that boosted conversions and reduced cart abandonment.

Managed customer escalations with a calm, solutions-first approach—turning negative reviews into five-star feedback.

Led initiatives that improved order accuracy by 25% and helped scale operations during high-demand seasons.

Technical Support Experience

Concentrix Corporation · April/2022 – Present

Diagnosed and resolved complex network issues daily, including router resets, switch reconfigurations, and connectivity failures.

Slashed resolution time by 30% by implementing smarter troubleshooting flows and real-time remote diagnostics.

Maintained stellar customer satisfaction scores—even during peak volume and high-stress scenarios.

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