Skills
Customer service
5-10 Years
Social Media management
1-2 Years
Virtual Assistance
1-2 Years
Ecommerce Support
2-5 Years
Project & Productivity Tools
5-10 Years
Monday.com
1-2 Years
CRM management
5-10 Years
Help Scout
1-2 Years
Amazon Seller Central
1-2 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Hubspot
Less than 6 Months
Dispute Resolution
2-5 Years
Google Workspace
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
• Live Chat Support
5-10 Years
Experience highlights
Student Support Specialist
Spectacular Academy / Adwizar AI Inc.
·
May/2025
–
Present
Responded to student inquiries via email and live chat. Managed enrollment, payments, refunds, and escalations. Handled onboarding and customer retention using Help Scout and .
Property Support Ambassador and Resolutions Specialist
Airbnb Global
·
April/2023
–
Present
Provided phone, email, chat, and web support to hosts and guests for reservations, payments, and account issues. Resolved disputes, refunds, and damage claims while coordinating with internal teams.
Retail Customer Service Associate
Amazon USA, Canada & UK
·
January/2022
–
Present
Served as the first point of contact for customers via phone, chat, and email, resolving
inquiries on orders, products, payments, returns, and website guidance while
maintaining a 95%+ resolution rate and 90%+ customer satisfaction.
Managed Amazon Seller Central tasks including order processing, product listings,
return/exchange handling, and monitoring feedback, ensuring compliance with policies
and supporting top-seller performance.
Collaborated with internal teams to escalate complex is
Retention Specialist and Prepaid Customer Service Support
AT&T USA
·
February/2019
–
Present
Supported customers with billing, payments, and account management. Used retention and upselling approaches to reduce cancellations. Handled escalations and updated CRM records.
